Frequently asked questions

If you are yet to receive your order, please check your delivery confirmation email, containing courier details and the relevant tracking number. By visiting the courier website, you should see be able to see all updates regarding the delivery process of your parcel. If the courier states that the parcel has already been delivered, or you have another question regarding delivery, then please contact Vest Sea customer service.

Goods that are damaged must be reported to Vest Sea customer service immediately, ideally within the first 24 hours of delivery. We will then investigate the cause of the damage by contacting the courier. We ask that you try to submit a detailed description, along with as many pictures of the damage as possible of the damage that has occurred.

Sometimes we may find that when shopping online, pictures simply don’t equate to being able to see the product physically in store. If you’ve purchased an item from us and it doesn’t live up to expectations or you are disappointed with the product you’ve received, then do not hesitate to return the item. Fortunately, we have a full 30-day right of return. Send the item back to us (we cover postage charges) and we’ll refund you within 5 days of receiving the item.

Our entire product selection is covered by a standard 2 year warranty. Please refer to our trading conditions: Trade Policy

We always value your opinion. It’s important to us that you let us know if we didn’t quite live up to expectations. We’ve made sure, that making a complaint is as simple as possible. Please submit your complaint via our customer service contact form. We aim to process your complaint within 24 hours.

Normally, delivery takes between 2-5 business days, but occasionally, unforeseen delays may occur, of which are beyond our control. If an item is delayed for more than 4 working days, you will be informed and offered a full refund. You can keep an eye on your shipment with the selected courier by using their tracking system.

Once you’ve placed you order and received a confirmation email from us, it’s unfortunately not possible to make any changes to your order. If you would like to cancel an order, you must immediately contact our customer service department, as we begin processing your order as soon as you’ve received a confirmation email. If the item has been shipped, we cannot cancel your order. Upon receipt of the order cancellation confirmation, you are able to make another order with the desired changes. Please note that with custom product orders, it may not be possible to cancel the order if customisation has already begun.

If you’ve made an order, you’ll receive a confirmation email regarding your shipment. This email will confirm the shipment of your item(s), along with the courier and the relevant tracking number for the shipment. If you haven’t received a confirmation email, then please contact our customer service department and we’ll be able to provide you with information regarding your order. customerservices@vestsea.com

With all couriers it is usually standard practice that they will require a signature from the recipient as proof of delivery. If you will not be at home to sign for the package due to being at work or on holiday, please contact the courier to inform them of any special arrangements. We recommend submitting this information quickly to avoid being charged for retrying delivery. Please note: unsigned or undelivered packages are normally returned to West Sea by the courier after approx. 4-10 business days, and it is the buyer’s responsibility to pay for any return costs.

Yes, Vestsea.dk follows all legislation in the area, including consumer rights. It is important that our customers trust us. You can also refer to our section “how to identify fake websites.”

We recommend, that you attempt to refresh the page. If this doesn’t solve the problem, then don’t hesitate to contact our customer service department.

We now ship to the UK as well as Scandinavia, including Denmark, Norway and Sweden. If you have any questions regarding delivery to another EU country, please contact our customer service department.

We’ll make sure to send a returnlabel to you, free of charge. From here you can drop of your package at the nearest service point or post office.

The most effective way of getting in touch, is by email. This way, we ensure that issues are documented and it avoids any misunderstanding. However, we undestand that some problems are better dealt with over the phone. Should this be the case, then please give us a call on UK: +44 (0) 7729 508968 or DK: +45 70 55 51 55

We always accept discount codes as well as gift cards, provided that they are valid and issued directly by Vest Sea. All codes must be used in accordance with their stated terms and conditions, along with their expiry date. All gift cards issued also have an expiry date and must be redeemed in full via the official website within this specified period, in order to make a purchase.